Each product on OneDollar has their own unique return policy. Many products offer returns, while some products may have a no-refund policy on all their orders. We cooperate with many suppliers, each has their own conditions.
You can view a product return policy in description of product on product page. Before placing order please check these return and exchange policies carefully.
In extreme cases, OneDollar reserves the right to overturn a supplier’s return policy. Such cases include:
- The customer received a damaged or incorrect product: In the case that a customer reports a damaged or incorrect product, the customer will be required to submit photo evidence within 15 days of receiving the item. If there is no claim If the claim is approved, the supplier is responsible for paying the return shipping charges and for replacing or refunding the order. If the product packaging is damaged but the product itself is intact, the recipient must submit a claim to the shipping carrier directly.
- The shipment was returned to the supplier due to an incorrect address: In the case that a reshipment is required due to an address entry error on the customer’s end, this additional shipping cost will be covered by the retailer.
- Missing order: In the case that a package is delivered (based on tracking number update) but the recipient claims that they did not receive the item, the recipient must submit a claim to the shipping carrier directly. As retailers, your orders shall be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
- Late order: In the case that the product has not been processed or shipped within the time frame agreed to by the supplier, and the customer wishes to cancel the order, then the supplier is responsible for refunding the order. Please note that a supplier may sometimes require more time to fulfill orders such as during high-volume seasons. In these instances, the supplier is allowed to notify retailers that their orders will be fulfilled later than normal.
If you experienced any of the above scenarios, you must report the issue within 15 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a return, exchange, or refund?
- Make sure you have a valid reason to replace or return the product (e.g. defective items), you should provide us evidence (photos).
- After our review we will contact you. If here will be reasons to return, exchange or refund you should send this product to the address included in our mail message and you should provide a tracking number.
- We will refund you and inform you about proccess.
Have any other questions? Please feel free to reach out to firstname.lastname@example.org